Skills by Occupation

manage staff provide ICT support keep up to date on product knowledge educate on data confidentiality product comprehension supervise data entry create solutions to problems secure sensitive customer's information use ICT ticketing system characteristics of services forecast workload organisational structure analyse staff capacity characteristics of products communicate with customers

use customer relationship management software ICT quality policy ICT process quality models call quality assurance management provide customer follow-up services train employees perform project management coach employees ICT help platforms manage schedule of tasks prioritise requests ICT market