Skills by Occupation

pedagogy analyse work-related written reports assist students in their learning satisfy customers apply technical communication skills evaluate education programmes write work-related reports conduct examination processes for apprentices prepare examinations for vocational courses use different communication channels communicate with customers perform routine flight operations checks teach customer service techniques teach air cabin crew procedures common aviation safety regulations pre-flight procedures for IFR flights give instructions to staff

carry out pre-flight duties advise on teaching methods provide food and beverages strive to provide high quality customer service identify clients' needs monitor customer service conduct full-scale emergency plan exercises learn about customer service coach employees train employees cooperate with colleagues