Skills by Occupation

guarantee customer satisfaction have computer literacy present reports characteristics of products keep task records speak different languages characteristics of services use customer relationship management software communicate by telephone show confidence listen actively tolerate stress handle tasks independently credit card payments perform multiple tasks at the same time process data create solutions to problems adapt to changing situations

educate on data confidentiality think proactively provide customer follow-up services apply operations for an ITIL-based environment e-commerce systems answer incoming calls prioritise requests communication principles teamwork principles e-procurement perform data analysis provide ICT support handle helpdesk problems perform escalation procedure