Skills by Occupation

analyse call performance trends inspect data have computer literacy comply with legal regulations complete evaluation forms of calls perform data analysis write work-related reports analyse call centre activities provide objective assessments of calls call routing report call errors create solutions to problems call-centre technologies apply statistical analysis techniques train staff on call quality assurance call quality assurance management run simulations carry out statistical forecasts apply numeracy skills gather data

teamwork principles ensure compliance with company regulations information confidentiality report accounts of the professional activity apply information security policies deliver visual presentation of data speak different languages