Skills by Occupation

supervise work measure customer feedback analyse staff capacity plan health and safety procedures information confidentiality create a work atmosphere of continuous improvement assess the feasibility of implementing developments liaise with managers corporate social responsibility create solutions to problems evaluate performance of organisational collaborators manage staff telemarketing follow company standards strive for company growth call-centre technologies supervise the management of an establishment interpret automatic call distribution data manage key performance indicators of call centres analyse call centre activities report on overall management of a business customer relationship management coordinate operational activities manage ICT project customer service product comprehension communication principles identify customer's needs present reports

sales strategies train employees establish communication with foreign cultures e-commerce systems call routing teach marketing principles perform risk analysis call quality assurance management analyse call performance trends develop online sales business plan persuade clients with alternatives manage contracts social media marketing techniques recruit employees business analysis accounting techniques analyse customer service surveys deliver a sales pitch sales activities subsidiary operations perform market research teach customer service techniques monitor customer service