Skills by Occupation
The skills each role needs — from the EU's official ESCO classification.
Software developer
Data analyst
Web developer
Network engineer
Database administrator
Accountant
Registered nurse
Electrician
Civil engineer
Graphic designer
call centre quality auditor
ESCO occupation · 17 essential, 22 optional skills. Click a skill to find jobs that mention it.
Essential skills
train staff on call quality assurance
information confidentiality
report call errors
write inspection reports
guarantee customer satisfaction
assess employees' capability levels
give constructive feedback
call quality assurance management
maintain high quality of calls
telemarketing
quality standards
provide objective assessments of calls
measure call quality
analyse call performance trends
measure customer feedback
provide feedback on job performance
present reports
Optional & specialised skills
support implementation of quality management systems
call-centre technologies
sales activities
revise questionnaires
train employees
customer service
advise on organisation climate
persuade clients with alternatives
accounting techniques
analyse staff capacity
call routing
design questionnaires
advise on efficiency improvements
statistics
sales argumentation
business management principles
teach communication methods
communication principles
type texts from audio sources
sales strategies
project management
estimate profitability
Other matches: call centre manager · call centre agent · call centre analyst · call centre supervisor · IT auditor
Coming next: live skill demand and trends — how often each skill
actually appears in job ads — arrive with the EURES / Cedefop integration. The skills above
are the canonical requirements for the role from the EU ESCO taxonomy.