Skills by Occupation

manage social crisis consider social impact of actions on service users health care occupation-specific ethics adhere to organisational guidelines maintain privacy of service users maintain records of work with service users contribute to protecting individuals from harm relate empathetically crisis intervention apply quality standards in social services provide social guidance over the phone assess social service users' situation apply organisational techniques tolerate stress communicate by telephone listen actively company policies develop professional identity in social work protect vulnerable social service users act discreetly have computer literacy accept own accountability

analyse call performance trends inform on the risks of substance and alcohol abuse maintain records of phone calls apply crisis intervention maintain telephony system counselling methods refer social service users help clients cope with grief advise on mental health strategies for handling cases of elder abuse advocate for social service users promote human rights communication empower social service users use computer telephony integration