Skills by Occupation

maintain customer service greet guests handle financial transactions serve food in table service comply with food safety and hygiene handle customer complaints

maintain stock supplies for guest cabin sell souvenirs health and safety measures in transportation perform routine flight operations checks prepare simple meals on board follow verbal instructions implement sales strategies on board hazards analyse work-related written reports implement marketing strategies show intercultural awareness apply transportation management concepts prepare flight reports communicate verbal instructions assist passengers in emergency situations vessel safety equipment use riverspeak to communicate answer questions about the train transport service conduct full-scale emergency plan exercises identify customer's needs maintain vessel safety and emergency equipment be friendly to passengers airport planning maintain relationship with customers assist passengers with timetable information provide food and beverages physical parts of the vessel handle stressful situations use different communication channels provide first aid carry out pre-flight duties read stowage plans help to control passenger behaviour during emergency situations act reliably prepare mixed beverages handle veterinary emergencies distribute local information materials tolerate stress give instructions to staff common aviation safety regulations check carriages deliver outstanding service oversee guest laundry service deal with challenging work conditions handle guest luggage assist passenger embarkation air transport law provide information to passengers upsell products process customer orders execute flight plans check passenger tickets assist clients with special needs perform services in a flexible manner demonstrate emergency procedures facilitate safe disembarkation of passengers service rooms perform small vessel safety procedures communicate reports provided by passengers inspect cabin service equipment manage lost and found articles have computer literacy manage the customer experience