Skills by Occupation

maintain customer service maintain customer records process payments comply with food safety and hygiene deal with departures in accommodation greet guests carry out end of day accounts deal with arrivals in accommodation handle customer complaints process reservations

assess cleanliness of areas take room service orders provide tourism related information ensure hotel security detect drug abuse run errands on behalf of customers monitor guest access implement sales strategies implement marketing strategies maintain incident reporting records handle surveillance equipment assist clients with special needs identify customer's needs