Skills by Occupation

react calmly in stressful situations relay messages through radio and telephone systems provide information to passengers collect customer data train routes meet picking standards listen actively guarantee customer satisfaction write work-related reports maintain updated professional knowledge interpret customer non-verbal communication implement marketing strategies deliver outstanding service think proactively identify customer's needs deliver a sales pitch implement sales strategies manage the customer experience act as a company ambassador tend to passenger belongings communicate with customer service department product range of railway companies strive to provide high quality customer service

use microsoft office work in a rail transport team act reliably have computer literacy use positive language speak different languages perform services in a flexible manner show confidence