Skills by Occupation

manage front operations comply with food safety and hygiene assess cleanliness of areas manage health and safety standards ensure cross-department cooperation schedule shifts coordinate activities across hospitality rooms division develop working procedures forecast occupancy demand maintain customer service manage maintenance operations manage staff coordinate redecoration of hospitality establishment monitor financial accounts handle customer complaints train reception staff manage budgets manage inspections of equipment present reports manage hospitality revenue

monitor work for special events supervise housekeeping operations identify customer's needs train employees process reservations deal with departures in accommodation think analytically deal with arrivals in accommodation maintain customer records greet guests carry out end of day accounts process booking