Skills by Occupation

demonstrate emergency procedures health and safety measures in transportation handle veterinary emergencies facilitate safe disembarkation of passengers deliver outstanding service provide information to passengers communicate reports provided by passengers check passenger tickets on board hazards follow verbal instructions manage the customer experience comply with food safety and hygiene communicate verbal instructions help to control passenger behaviour during emergency situations maintain customer service handle financial transactions handle customer complaints assist passenger embarkation provide food and beverages serve food in table service greet guests

assist clients with special needs implement marketing strategies physical parts of the vessel oversee guest laundry service maintain stock supplies for guest cabin prepare simple meals on board manage lost and found articles use riverspeak to communicate distribute local information materials prepare mixed beverages use different communication channels maintain vessel safety and emergency equipment perform small vessel safety procedures vessel safety equipment provide first aid perform services in a flexible manner service rooms give instructions to staff implement sales strategies handle guest luggage identify customer's needs read stowage plans show intercultural awareness