Skills by Occupation

car controls apply numeracy skills audit closed vehicle rental contracts arrange rental car drop-off handle rental overdues achieve sales targets communicate with customers conduct customer identification have computer literacy complete transaction procedures for returned vehicles perform multiple tasks at the same time provide customers with price information check vehicle damage types of vehicles process reservations identify customer's needs review completed contracts handle customer complaints process payments record customers' personal data arrange pick‐up contract law process data

tolerate stress maintain vehicle service show diplomacy listen actively leasing characteristics use customer relationship management software deal with pressure from unexpected circumstances operate cash point upsell products speak different languages credit card payments facilitate official agreement build rapport with people from different cultural backgrounds work independently in rental services manage theft prevention create solutions to problems utilise cross-selling